Cancellation and Refund Policy
Cancellation and Refund Policy
At Sunil Khullar InfoTech Management Services Private Limited DBA Outsourced Bookeeping, we strive to provide exceptional accounting and related services to our clients. We understand that circumstances may arise where cancellation of services is necessary, and we aim to accommodate such situations to the best of our ability. Please review our cancellation and refund policy outlined below:
Cancellation Policy:
- Notice of Cancellation: Clients are required to provide written notice of cancellation of services preferably at 30 days and at least 15 days in exceptional circustances in advance. This allows us to adjust our schedules and allocate resources efficiently.
- Cancellation Charges: Depending on the nature and timing of the cancellation, clients may be subject to cancellation charges. These charges will be determined based on the extent of work completed and any expenses incurred up to the cancellation date.
- Emergency Cancellations: In case of unforeseen circumstances or emergencies, please contact us immediately to discuss the cancellation options. We will make every effort to accommodate your needs and minimize any inconvenience caused.
Refund Policy:
- Refund Eligibility: Refunds may be issued in certain circumstances, such as:
- Overpayment or duplicate payments
- Services not rendered due to our inability to fulfill obligations
- Dissatisfaction with services provided, subject to terms and conditions outlined in our service agreement
- Refund Process: Clients requesting a refund must submit a written request along with supporting documentation, if applicable. Refund requests will be reviewed and processed within 15 days of receipt.
- Refund Amount: The amount of refund will be determined based on the nature of the request and any applicable fees or charges. Refunds will be issued using the original method of payment whenever possible.
Exceptions:
- Non-Refundable Services: Certain services or products may be designated as non-refundable. This will be clearly communicated to clients prior to engagement.
- Third-Party Fees: Any third-party fees or charges incurred in relation to our services are non-refundable.
- Policy Changes: We reserve the right to modify or update our cancellation and refund policy at any time. Clients will be notified of any changes in advance.
Contact Us:
If you have any questions or concerns regarding our cancellation and refund policy, please feel free to contact us at office at outsourcedbookeeing.com